Weiss’ Legal Marketing in Brief®

How Fast Should You Respond To Calls And E-Mails?

Jul 5th, 2016 | Company News, Law Firm Marketing, Legal Marketing in Brief

You should return client calls and emails on the same business day and within four hours. That’s the new standard we see in client satisfaction surveys we have completed over the past 12 months for both trial and transactional firms. We’ve asked: “What constitutes ‘promptness’ when receiving a response to your e-mails and phone calls?”  […]

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